As our regular readers will no doubt notice, we’ve talked about Mackenzie Health a few times in the past. Based out of Ontario, Canada, this regional healthcare provider operates seven locations which together serve more than half a million patients. In order to keep things efficient and work smarter, ), an enterprise mobility management (EMM) solution they’ve stuck with to this day. They also.Throughout the hospital’s partnership with BlackBerry, Executive Vice President and Chief Administrative Officer Richard Tam has been a champion of the BlackBerry brand, and we’ve interviewed him before. A long-time proponent of BlackBerry devices and, Tam recently tested – our first secure Android smartphone.
Along with my colleague, I had the opportunity to sit down with Tam and discuss his thoughts on PRIV, along with the challenges of BYOD in healthcare, how Mackenzie has used BlackBerry UEM, and the organization’s current plans concerning BlackBerry’s product portfolio.Here’s what he had to say.Tam’s not the only power professional to recently start using a PRIV. Take a look at these other influencer profiles, including these, this, this, and this. And if you want a closer look at how Mackenzie Health has used BlackBerry to work smarter, check out.Nick: How are you liking PRIV so far?Richard: I’m always an honest person, so I’ll give my honest opinion on the device. I’ll start with the positives, as there are a lot of things I like about it.The form factor is good, the is beautiful and the addition of the curved edges on the sides is a very intelligent design decision, especially how they were able to make use of them. I also like that they actually kept most of the buttons where they’d be on devices like the or, it helps it feel a lot more familiar.The single port on the bottom is the same as the Passport’s in my perspective, and it’s quite good, making the device very easy to charge.
I also really like the. It’s outstanding, I don’t know whether it’s the combination of the hardware and software or just the hardware, but pictures come out much better than they ever did on my Passport.I’m very pleased with how BlackBerry has customized the Android OS, and I’ve been using my PRIV daily in much the same way that I used my Z30.I also like how the PRIV’s keyboard has smart touch. That means I can use it as a touchpad like on Passport. That’s really good.Now as to the things I think can improve, I find the speaker on the PRIV isn’t quite as crisp as the Passport’s, while the size and shape of the keyboard make it difficult to effectively do two-hand typing. I have also noticed that the PRIV feels a little imbalanced, it’s top-heavy when the keyboard is out.
The on-screen keyboard is good, but it isn’t quite up to the same level as the Z30, nor is it as easy to use.I also noticed that compared to the BlackBerry 10 OS, Android’s data usage seems to be much higher. I believe it has something to do with the way each operating system compresses data, and my PRIV uses a lot more.Nick: What Android apps do you find yourself using most frequently?Richard: I use the PRIV’s weather widget, along with Hub and Facebook Messenger. A lot of apps for communication.Aside from that, I’m not really a typical consumer user. I don’t play games on my device, and even back when I was using BB10, when apps were available on the Amazon marketplace, I’d use maybe five at most. BlackBerry opening itself up to millions of apps through Android is attractive from a marketing and device management perspective, certainly, but I don’t really use many apps, myself.I do use on occasion, and I find it gives a good visual representation of the content that’s going through your device. Because of the security we have in place at Mackenzie, though, I’m always in the green.
BlackBerry® UEM delivers complete, unified endpoint management and policy control for your diverse and growing fleet of devices and apps. With its single management console and trusted end-to-end security model, BlackBerry UEM is designed to help you increase the productivity of your mobile workforce while ensuring the full protection of your business data. Setting up BBM Enterprise for use in your organization. Set up BBM Enterprise; My organization uses Enterprise Identity management. Create a BlackBerry ID; Verify your BlackBerry ID; Download BBM Enterprise; Sign in to BBM Enterprise; My organization uses BlackBerry UEM management. Download BBM Enterprise; Sign in to BBM Enterprise.
I don’t have any risks allotted to me, so I don’t really know what DTEK has caught and what it hasn’t.Sara: Speaking of device management, how easy was it to get your PRIV set up on BES?Richard: It wasn’t difficult at all. I needed to go and see my IT department, register to BlackBerry UEM and download three apps –, our Work Space Management tool, and BlackBerry Secured Work Space.
After that, I went through a brief signup and authentication process.What I will say is that I’m the only one in my organization who currently uses a PRIV (now available for enterprise customers and through our ). The IT team is trying to get one through Rogers, but for the moment, they have no idea how to navigate it.Nick: How would you rate PRIV overall?Richard: An 8. That’s not an evaluation of the OS – BlackBerry will work with that and make it better. It’s mostly the device itself. The only points I’m taking away are tied to what I mentioned about the keyboard and how the device seems to drain data.Nick: PRIV aside, BYOD must have been a huge challenge to support.
What was it that made you choose BlackBerry?Richard: Personally, I’ve been a BlackBerry user all my life, all the way back to the 7210. I’m committed to the brand, and I’m still a diehard fan of the BlackBerry 10 OS. Security has always been one of BlackBerry’s strengths, and that’s essential in healthcare.That’s especially true on the corporate side.In the past, before technology, care information was typically managed in paper form. That in itself was a challenge, and trying to introduce mobility to care providers in a way that patients expect added a whole additional layer of complexity in securing the data and making sure the appropriate people can access the appropriate information. Making information easily available without compromising patient care is not a simple problem to solve, and I think most providers and clinicians have experienced that fact at one point.The issue is that there’s a big gap that we need to bridge between how employees operate in their personal and professional lives. And there’s a whole range of challenges, from policy to device management to authentication.Devices are one component of the continuum necessary to address those challenges, but there’s also the backend and capability on the software side.
That’s why we chose BlackBerry, and why we use BlackBerry UEM.Sara: How specifically has BlackBerry UEM helped you address the challenges of BYOD?Richard: It has provided us with a platform where we can actually visualize and build on the MDM process. We have a birds-eye view of all our devices, where they are, and what their connectivity is. We can apply the necessary authentication and control access so that clinicians and staff can still access corporate resources like email securely, but their ability to use their devices on the private side isn’t compromised.BlackBerry UEM also gives us the ability to ensure that data leakage doesn’t occur, and that device logs and lost or stolen devices won’t result in privacy breaches.
BlackBerry UEM provides a single, integrated view of the users, devices, apps and policies in your environment, and comprehensive management for native container solutions, across all ownership models and types of users, including third parties such as contractors, partners and customers. This includes Android™ Enterprise and Samsung Knox Workspace, in addition to native protection capabilities for iOS (such as iOS managed apps) and Windows ® 10 (such as Windows Information Protection). Bring-Your-Own-Device. Corporate-Owned, Personally-Enabled.
Corporate-Owned, Business-Only (COBO). Bring-Your-Own-Computer. Corporate-Owned, Managed-Profile (COMP). Dedicated devices (formerly Corporate-Owned Single-Use or COSU) – Android Enterprise only.
Manage all users, groups, apps and content policies from the single BlackBerry UEM console for efficient, consistent enforcement of IT standards across users and groups. Easily assign apps or app groups to individual user accounts, user groups, or device groups. Provide an intuitive enterprise catalog for approved work apps. Deploy and manage BlackBerry Dynamics containerized apps. Distribute apps into native containers for enhanced security and control. Configure native apps for managed corporate device use.
Manage file-level DRM policies for BlackBerry Workspaces. Open APIs enable developers to extend BlackBerry UEM with enhanced services and custom solutions. Automate various administrative actions and integrate additional services into the unified console to speed deployment and drive further efficiencies.As your organization evolves, you can quickly add new BlackBerry ® Secure UEM and Productivity Suites capabilities to support enhanced collaboration. Custom app development. Identity and access management (IAM).
Digital rights management (DRM) for secure file sharing. BlackBerry UEM supports the direct management of Microsoft Office productivity apps (such as Word, Excel, and PowerPoint) alongside existing corporate apps managed by BlackBerry using the Microsoft Intune Graph API. With UEM, line of business organizations can deploy Microsoft Office mobile apps and apply App Protection policies. Avoid data leakage from Office 365 apps with policies that apply to both managed and unmanaged devices. Prevent iTunes and iCloud backups. Enforce PIN to access applications. Restrict Cut/Copy/Paste between Office and non-Office apps.
Disable “Save As” (prevents saving work files to personal repositories such as Dropbox). Users can be activated on BlackBerry UEM with zero-input activation using a QR code for iOS and Android. Setup across platforms is consistent and user-friendly. Active Directory-linked groups for automated user onboarding. Auto-configuration of Exchange ActiveSync, Wi-Fi and VPN. Multiple activation types (e.g.
Work & Personal, Work Only). Support for Apple Device Enrollment Program, Samsung Knox Mobile Enrollment simplifies bulk corporate device rollouts.
Support for iOS User Enrollment, built specifically for BYOD, maintains user privacy while keeping corporate data protected. BlackBerry UEM integrations offer a streamlined user experience with intuitive functionality that reduces IT support load.
Unified self-service portal supports common end user tasks (e.g. Activating new devices, locking / locating a lost device). Intelligent security (via and ). Single sign-on to cloud services (via BlackBerry Enterprise Identity) streamlines user access to essential resources. Face ID and Touch ID are enabled for iOS users. Two-factor authentication (via BlackBerry 2FA) enhances security and eliminates difficult legacy token solutions. Containerization, offered in several ways depending on the device operating system and security requirements, helps your organization avoid legal complications by establishing a clear separation between employees’ private content and sensitive business data.BlackBerry containerization can secure:.
Packaged apps – BlackBerry has the largest ecosystem of secure third-party mobile apps. BlackBerry apps – BlackBerry provides the best user experience supported by the best mobile security.
Custom apps – BlackBerry has the largest number of custom mobile apps.
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March 2023
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